Oracle offers three tiers of support for their products (the company does not publicize the prices of these tiers): Supportīoth Opera and Maestro PMS claim to offer 24/7 support with live representatives, and reviewers had very strong opinions about both of them in this category. Maestro PMS also claims that you’ll be able to stay in full communication with your guests before, during, and after their stay directly through messaging systems built into the platform. Modern features include web check-in, text messaging, email marketing, group landing pages, and reputation management. Maestro says the software is ideally designed for independent and boutique hotels, but multi-property groups can also make use of it. That way, there’s no need to juggle a bunch of different platforms. The aim is to simplify the experience for the hotel manager so all tasks involved in running a hotel can be done from one dashboard.

Maestro PMS also is designed for the cloud, and its main feature is the integration of more than 20 modules into one place, like reservations and front desk, sales and catering, spa and club management, retail point-of-sale (POS), dining POS, and an integrated booking engine. Maestro match up in terms of features, customer support, and other criteria. So how do you decide whether to go with a market leader like Opera or with an up-and-comer like Maestro? I’ve put together a detailed comparison below of how Opera vs. And even though Opera is a top-notch product, it doesn’t mean it’s the best option for your hotel. But as every hotel manager knows, the size of the company behind the software pales in comparison to the quality of the software itself. Maestro PMS is a good bit smaller, scoring a 51 on our popularity chart with an estimated 430 customers and 10,000 users. We estimate that Opera has 26,000 customers and 104,000 users. It has a market score of 96 on Capterra’s popularity chart, compared to the second highest score of 81. Oracle’s Opera property management system is the 500-pound gorilla in the hospitality management software world.

There are a lot of options out there, but Oracle’s Opera, and Maestro PMS are two intriguing alternatives, each having their own unique advantages.

So if you do decide to plunk down some serious cash on software to streamline your hotel’s operations, you need to get it right the first time. That means if you’re pulling in $1.5 million in revenue each year, you’ll average spending $73,500 on adding bandwidth, securing your data and, yes, buying hotel management software. Hotels spend an average of 4.9% of revenue on IT and tech to improve their operations each year. Face it: You’re going to spend a lot of money on IT stuff in 2017.

Opera hospitality software training